Frequently Asked Questions
1. What is RTFACTS?
RTFACTS is a premium handmade and lifestyle brand offering artisan-crafted table runners, placemats, coasters, and other unique home décor items. Every product is made with care by skilled artisans.
2. Are all your products handmade?
Yes, all our products are 100% handmade. Minor variations in color, size, or design are natural and reflect the uniqueness of handmade craftsmanship.
3. How long does delivery take?
Once your order is confirmed:
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Processing Time: 1–3 business days
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Delivery Time: 3–7 business days (depending on your location)
4. Do you offer Cash on Delivery (COD)?
Yes, COD is available for selected pincodes. You can check availability at checkout.
5. What is your return policy?
We only accept returns if the item is damaged, defective, or incorrect.
To request a return:
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Contact us within 48 hours of delivery
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Share unboxing video & product images
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Wait for our team’s approval before sending the product back
👉 Refer to our [Return Policy] for full details.
6. When will I receive my refund?
If eligible, refunds are processed within 3–7 working days after the returned product is inspected.
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Prepaid orders: Refunded to the original payment method
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COD orders: Refunded via bank transfer (we will request your details)
7. How do I clean beaded products?
Gently wipe with a soft, dry cloth.
Avoid soaking in water or using harsh cleaners, as beads and fabric can be delicate.
8. Can I customize a product?
We currently accept limited customization, mainly for bulk or special orders. Please contact us directly to discuss options.
9. How can I know the size and color of a product?
Each product page includes detailed dimensions and color information in the description and images.
10. Do you offer gift packaging?
Yes, elegant gift-ready packaging is available. Please mention your request at checkout or contact us after placing your order.